Operations Manager

Nationally Recognized Experts Specialized in Transformer and Substation Apparatus Installation, Services, and Repair.

At NASS, we provide the broadest set of one-stop substation service capabilities in the country—from turnkey upgrades and asset assemblies to major repairs and testing. From transformers and breakers, switches, arresters, and apparatus testing, to comprehensive substation inspection programs, protection and control commissioning and repairs, and control cabinet engineering.

We care about our employees and offer a generous benefits package including:

• Competitive pay
• Paid Time Off
• Paid short term and long term disability
• Medical, vision, and dental benefits
• 401k
• Health Savings Account

Position Overview

This position reports to either the Regional Director or Operations Manager depending on the needs and structure of the region.  The Field Service Manager is responsible for directing, managing and controlling all Field Service Solutions in the region promoting and executing solutions for various clients and applications.  This position adds value to the company by providing a central focus for growth, adding pull through business, accurately forecasting bookings. This position is responsible for attaining the operating profit target for all field operations within the specified service category and/or geographic region.  Responsible for the planning, organizing, execution, and quality control safety for field service jobs. The project managers, assistant FSMs, and substation technicians report solid line to this position.

• Promoting a safety culture
• Responsible for onsite execution of projects to include routine maintenance, emergency call out, turnkey projects.
• Hire, train, direct and control all field service staff within assigned region.
• Interface with their manager to maintain weekly activity reports for projects.
• Prepares project operation reports and forecasts to include accomplishments, challenges & opportunities, market overviews and key initiatives.
• Manage and determine asset utilization including manpower, tools and vehicles.
• Propose capital equipment requests, leased equipment requests.
• Interfaces with clients to create viable solutions for their needs while driving bookings, growth and profitability.
• Qualify, select, procure and coordinate subcontractors as necessary to supplement NASS resources.
• Schedule field jobs to meet or exceed client schedule requests and procure equipment as needed to complete jobs on time and profitable.
• Coordinate, schedule, and return rented vehicles, equipment, test equipment, or facilities for project success and cost control.
• Support technical issues with customers, drive HPI tools, participate in creating a culture of integrity by encouraging lessons learn, safety reporting, and participating in investigations.
• Monitor profitability and margin of service work to meet business goals of profitability.
• Accommodate last minute scheduling changes resulting from customer request, site problems or bad weather.
• Resolve product problems or deficiencies in a way that is transparent to the customer.

Requirements:

• Minimum 5 years’ experience.
• Able to pass a pre-employment drug screen.
• Complete a satisfactory criminal background check.
• Able to climb ladders, stand for extended periods, able to lift 70 lbs.
• Must have a valid driver's license and currently have and be able to maintain a good driving record.
• Excellent written and verbal communication skills.

NASS is an equal opportunity employer and gives consideration for employment to all qualified applicants regardless of race, color, religion, disability, sex (including pregnancy, gender identity and sexual orientation), political affiliation, military service, national origin, age or any other characteristics protected by state or federal laws. 

Voltyx does not work with individual recruiters or third party recruiting agencies, and will not recognize claim to any unsolicited resumes or candidate information.